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Frequently Asked Questions

Following are some questions we are asked frequently.

If you cannot find your answer here, please contact us via email, or the form on the contact us page with any additional questions that you may have.

How do I place an order?
Please place your order via our website: www.shoppingair.com directly.

When I press next to buy the item i want, the page goes all blury (shake) and I cant type anything or move the page, etc
Probably you are using a non-IE browser, please try using Internet Explorer. Or order by email: sales@shoppingair.com

How long will it take for my order to be processed?
Most of the orders are processed and shipped within 24-48 hours. For more information about shipping, please see our shipping page here .

What if I need to change my order?
There is no problem to change your order before it ships. Please contact us as soon as possible. For more information about our exchange and return policies, please click here

Can I place a back order?
If the item you are looking for is not shown, you may email our customer service or post a message with your request and we will try to assist you. Our website is updated on a regular basis with new styles and items. Also, we frequently reduce prices for selected merchandise.

Do you charge sales tax on my purchase?
We do not charge any sales tax on any of our orders. Our professional staff submits applicable taxes on your behalf to create your 'Hassle Free Shopping Environment'.

Do the items come with all case?
Yes. The shoes come with original box, size label and authenticity (retro) cards. The bags come with dustproof bag, authenticity cards, serial numbers and care booklets. We will pack the items as a gift in a plain brown box for protection.

Are the pictures on your site the real items that I will receive?
Yes, all the pictures you see were taken by us before we listed it for sale on our website.

Do you have a bulk order program?
Yes.  If you plan to place a big order, please email us at sales@shoppingair.com and we will arrange special pricing for you.


Date : 2009-6-13 [Return]